Shipping Policy for Frost Buddy
Order Preparation
At Frost Buddy, we begin processing your order once payment has been successfully confirmed. Please allow 1-3 business days for us to prepare your items. This timeframe may be affected by product availability, order volume, weekends, holidays, and other operational factors.
Delivery Timeframes
After preparation, delivery typically takes 5-10 business days. These estimates provide general guidance and can vary depending on the shipping destination, carrier performance, chosen shipping method, weather conditions, customs processing, and other unforeseen circumstances.
Unless explicitly stated otherwise, Frost Buddy cannot guarantee delivery dates.
Shipping Options and Fees
Shipping methods offered vary based on your location, the products you order, package size and weight, and carrier availability.
- The available shipping options and their costs will be shown during checkout before you finalize your order.
- Shipping fees fluctuate depending on destination, delivery service, package characteristics, and any promotional offers that may apply.
Tracking Your Shipment
When possible, tracking details will be provided once your order has been dispatched from our facility.
Note that tracking information may not update immediately and could require some time before appearing in the carrier’s system.
Providing Your Delivery Address
Please ensure your shipping address is accurate and complete before submitting your order. Incorrect, incomplete, or outdated addresses can lead to delivery delays, additional charges, or unsuccessful delivery attempts.
Possible Shipping Delays
Shipping can be delayed due to factors beyond our control, including but not limited to:
- Severe weather conditions
- Carrier disruptions or delays
- Holiday and seasonal demand surges
- Transportation challenges
- Customs inspections and clearances
- Public holidays
- Incorrect address details
- Other events outside reasonable control
Handling Damaged or Missing Packages
If your package arrives damaged, retain all packaging and contact Frost Buddy promptly at floriangoxe9@gmail.com. Providing photos and detailed information may be required to process your claim efficiently.
If your package does not arrive within the expected delivery window, please check your tracking information first. If there are issues or insufficient updates, contacting the shipping carrier may be necessary before Frost Buddy can assist further.
International Shipping
For orders shipped internationally, please be aware that import duties, taxes, customs fees, brokerage charges, or other costs imposed by the destination country may apply and are the responsibility of the recipient unless otherwise notified.
Undeliverable Packages
Packages returned due to undeliverable addresses, refusals, or incorrect shipping information may incur additional shipping or handling fees. Refund eligibility for such cases will be evaluated according to Frost Buddy’s policies and the specific circumstances involved.